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The founder and
Managing Member of FSG, Willem Jardine, trained as a Catholic priest, studied Theology
at university and
considered a career in Academics. Instead, at the age of 24, he
established a private/forensic investigation practice. It was finally the discipline of academic research,
scientific method, honed in the school of experience, that Jardine brings to the business of private
intelligence.
In 1985, with an
unauthorized overdraft of R 400.00 and
little more than youthful enthusiasm, Jardine established the one-person investigation service
he branded Jardine Investigations. Based in Pietermaritzburg, KwaZulu-Natal, Jardine's first case was an
allegation of child abuse in the context of a
messy custody dispute between equally inept parents. As ugly as it
was, the task
was adequately lucrative to fund the operating costs of Jardine Investigations for
several months.
At the outset Jardine
Investigations sought to market its services to legal practitioners. A debtor tracing division was added in the first year
of trading. By the end of year one, Jardine Investigations employed
a workforce of four and had the support of several legal practices in Pietermaritzburg. Such was
its success that in its second year of trading, Jardine Investigations went high-tech and
purchased a
computer for the grand sum of R 6 000.00 - a hell of a lot of money in 1987!
It had about as much computing power
as a ball-point pen, but it put the business way ahead of the
competition because it was able to develop its own functional electronic
database of bad debtors and criminal types and was able to improve marketing
efforts using crude mail merge software to produce form letters to its legal
practitioner target market.
"They were happy,
crazy times,"
Jardine recalls. "I was young, fit, enthusiastic and tireless. I had
all my hair, a 32" waist, had not yet been shot and had not broken all the
bones that I have, thanks to my insane passion for riding superbikes as fast
and as far as possible. In those early years it was all hand-to-mouth, but
the R 200.00 retainer I demanded for investigative work was way
more cash in hand than I ever had during seven years of academia, working nights to pay varsity fees and feed my carcass. Ignorance and thick
skin also helped. I remember billing R 235.00 in 1987 for our first debtor
tracing - about the same as what we charge now, a quarter of a century
later! I was summoned to the office of one seriously pissed-off attorney who
gave me a serious dressing down, but was kind enough to also explain the
facts of life. I also remember my first point-out to assist
the Sheriff to execute a Warrant of Arrest on a
debtor who committed the heinous crime of failing to appear at a Section 65 hearing. Blissfully
and stupidly enthusiastic, I
cornered this hardened criminal in the shop where he worked, drew my firearm like a Western gunslinger and ordered the poor
unarmed, pooh-my-pants frightened sod put his hands in the air! In those days all the young Turk lawyers invaded a particular drinking hole on
Friday evenings. Attendance was integral to my marketing
strategy. When I walked in, covert stares, huddled heads and
whispered conversation soon evolved into raucous mirth at my expense.
Everyone had heard about my first arrest and I learned the lesson that news
spreads in the legal community. It was
worth it though; I didn't pay for a single drink and I had the attention of
my target market."
By the end of year three
Jardine Investigations was instructed by most legal firms with a collections/litigation practice
in Pietermaritzburg and surrounding areas. Local
business also recognized that Jardine Investigations successfully
investigated incidents of loss.
The business soon also evolved into a risk management
consultancy. In the course of the investigation of incidents of loss Jardine Investigations
also sought to identify and correct risks
that occasioned such incidents. In a time that "risk management" was
largely unknown as a discipline, the business was innovative and
forward-thinking. Innovation remains a benchmark.
Lots of work meant
additional staff, investment in equipment and infrastructure and soaring
operating costs. While Jardine had established himself as a talented
investigator, the reality was that he was an inexperienced businessman. Cash
flow quickly dwarfed expenses. At the end of 1989, after the Sheriff of the
Court had just attached all of the office's now numerous computers, Jardine
had no choice but to cease trading. At a meeting with his attorney, R 2
500.00 in hand to finance the friendly sequestration advised by his
attorney, Jardine instead instructed him to set up a distribution scheme to
settle his creditors. Jardine Investigations was back in business, relocated
to Durban and was re-branded Willem Jardine & Assoc.
Two years later all
compromised creditors were settled and in 1994 Jardine Security was
formed to provide a security guarding service.
The establishment of an alarm installation,
monitoring and armed response division followed in 1998.
In 2003 Willem Jardine &
Associates and Jardine Security were incorporated into Fohla
Security CC, trading as The Fohla Security Group/FSG. The guarding and
alarm/armed response divisions were sold off and in 2007 the decision was
made to take the investigation, tracing and risk management service
divisions national.
Today FSG boasts
thousands of clients across the country and is succeeding in its objective to be the preferred service provide of tracing and
investigation services to legal practitioners nationally. All operations and services are managed
and administered
from the Durban based head office of FSG (the only office of FSG accessible
to clients) to ensure consistent, professional
levels of service. Willem Jardine remains at the helm.
"While the thrill of outwitting a
professional white collar criminal or fraudster is always satisfying"
says Jardine, "nothing is as rewarding as uniting a missing person
with loved ones - especially when it is a child. Business success is
satisfying, but my greater motivation is the sense of achievement that follows a
successful investigation." |